Megan's Letter to Patient Relations

Dear Sharon,

My name is Megan Ball and I used to work as an Administrative Secretary and Undergraduate Education Assistant with the Family Health Team at Toronto Western Hospital. I am also the fiance of Craig Rigden, who with your letter of response, you have deeply upset. He does not take well to being called a liar.

I have become extremely concerned at the way my fiance's care has been handled throughout Toronto Western and I must say I do not remember the hospital being so full of inconsistency and lack of "patient centred care".

In a very embarassing situation, his treatment was given with little regard for "care". No first aid with a clearly broken hand, no pain medication until it was FAR too late, no call for follow-up from the hand clinic (we nearly missed our appointment because no one called to tell us we had one). It seems the hospital is focused more on keeping it's employees happy and socializing rather than focusing on the patients that keep the doors open.

I am deeply offended that this doctor has chosen to lie in front of a review board, and further, that the hospital has chosen to defend this lie. I urge you to dig deeper in this case. A doctor who lies to a review board could be capable of much worse. Please try to track down the fourth year medical student and OPENLY ask them what was offered to Craig.

I am interested to know if the medical student has managed to keep his morals intact.

With great concern,

Megan Ball
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